Frequently Asked Questions
Everything you need to know about shopping with The Story of Janta.
What is the typical shipping timeline for orders?
We process all orders within 2-3 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are your fabrics sustainably sourced?
Yes, The Story of Janta is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and linen to ensure our collections are as kind to the planet as they are to your wardrobe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.